Are you confident your people are learning what you have taught them? Can you measure their retained subject knowledge by relying on a routine, probable pass at the end of an eLearning module or training course? Is “ticking the box” a sufficient outcome? You’ve invested time and money in their training and without practice or regular refreshment up to 80% of what they have “learned” will be forgotten within 30 days and possibly all within 12 months.WATCH THE VIDEO
Cognito reinforces individual learning and knowledge retention using a simple, enjoyable and engaging approach.
Registered users typically receive two bespoke, employee specific multi choice questions a day to the device of their choice.
Providing answers to two questions literally takes less than 2 minutes; even the most time poor employees can find time to interact with Cognito.
The user receives immediate feedback and based on their responses, experiences continuous learning.
Over time, a personal profile will illustrate their % performance and knowledge growth in all topics they have undertaken.
There are no limitations to the topics or content Cognito can deploy;
it’s also flexible – you can change the number of questions users receive per day, the days they receive them and the duration of the questions; you can also tailor specific questions to particular employee groups.
Breathe life into your on boarding process for new employees. Make it a rewarding, enjoyable and memorable experience.
Starting in a new role is daunting in itself: Cognito provides an engaging experience that makes new starters feel part of the team from day one and helps improve their confidence.
Why wait until a new employee starts; you could provide access to learning content before they join; that way, when they start their employment they'll have confidence and a knowledge of your business. Its particularly relevant to policies and procedures appropriate to your particular company and sector.
Knowledgeable sales staff are your most valuable asset.
With outstanding knowledge of your products and services, your team are confident when dealing with prospects and customers, who recognise and appreciate experienced and well informed staff. Products and services often change or are superceded; it's vital your people are consistently up to date to maximise their (and your company's) performance.
Cognito will provide your teams with the tools to make sure they completely understand your products and services and their knowledge is up to date.
Customer service is often the difference between retaining or losing customers. Customers experiencing outstanding service remain loyal and can be your best marketers - people talk! Delivering outstanding customer service is often promised but rarely delivered.
Cognito can deliver learning modules to your staff which will increase and maintain their skills and knowledge; often customer service is the first point of call or gateway to your business; knowledgeable staff means that your customers will receive outstanding service first time, every time - they'll never want to go anywhere else!
Whether it is front line staff, contact centre staff we can deliver engaging, interactive, unobtrusive, fun learning and make sure your people are the best.
Compliance training is often viewed as a chore, and an encumbrance which is put off until the last possible moment, then completed to merely tick a box.
Employees are time poor and take exception to having to spend time (sometimes hours) to complete compliance tasks. This leads you to question if they are actually learning anything.
Particularly in regulated industries, keeping up to date with compliance and regulations is critical and cannot be ignored.
Cognito delivers compliance learning for many topics: anti corruption, bribery, money laundering, GDPR, workplace regulations, designed to meet your business requirements. We can even take your own content and deliver this within the Cognito framework.
Health and safety has to be part of everyday work life and should be embedded in a company's culture. Sounds easy, but making sure people engage, learn and act, particularly across geographic, divisional and job divides can prove challenging.
Cognito makes sure all staff receive consistent, auditable learning covering standard generic topics to company specific topics meaning that everyone adopts best working practices. Rather than a sheep dip approach, Cognito will assess individual employee responses and channel tailored content accordingly.
Regulation constantly changes but you can keep employees fully up to date by delivering phased content and refresher modules throughout the year.
Our goal with Cognito was to breathe life into the learning activity of all employees to deliver an engaging, enjoyable and rewarding experience”
Mike Routledge - Co Founder, Intuitive Learning Limited.